“Consumer” means any natural person who acts for a foreign purpose in his commercial, professional or craft activities;
“Professional” means any person who does not have the status of consumer within the meaning of European law and / or the code of economic law;
“user account”, the profile that the user is invited to create for the use of the site;
“caregiver”, health professional, general practitioner or specialist, listed on and by the site Advelox © and active on it for having agreed on its use, as such, with the company;
“caregiver account”, the profile that the caregiver is invited to create for use of the site in that capacity;
“Directory”, the directory of caregivers referenced by the site Advelox © and having a caregivers account;
“request / requests / questions / order”, taken individually or together, requests for “due care” to address to the Caregivers listed and active on the site, offered by Advelox © to the user;
“Medical advice”, notice given by a caregiver with a caregivers account whose content is either administrative or medical, but constituting either general information or specific cases, but not urgent and which can at most, provide additional information given shortly after a consultation or hospitalization, without an anamnesis or physical examination, in no way constituting a diagnosis or consultation;
“due care”, the realization of the requested service of a request, order, request, relevant question;
“the site” or “the Advelox © site”, the internet platform made available and managed by ADVELOX ©;
“the company”, the private limited liability company ADVELOX © (ECB n ° 0680.415.705).
A directory of caregivers registered on the site (the site is not exhaustive, it does not list all the Belgian doctors or any other European Union nationality who would practice on the Belgian territory and / or in the territory of ‘a Member State of the European Union), taking up information authorized by law and medical ethics, of a general and / or administrative nature in particular, by listed doctor;
Appointment by the user himself with one and / or other of the caregivers listed on the Advelox © website;
Standard forms for requesting a medical prescription, in accordance with the legal and ethical provisions in this area;
Standard forms for the request for communication of the results of analysis;
Requests for secure conversations between the User and the Caregiver, under which the latter may, where appropriate, under his sole responsibility, answer a relevant question or give a medical opinion, the content of which is either administrative or non-urgent cases and which can only constitute, at the most, a request for additional information given shortly after consultation or hospitalization (with the same caregiver), without a history or physical examination and in no way constituting a diagnosis and / or consultation;
Other potential services to facilitate communication between users and caregivers, and announced on the Advelox © website.
The User can navigate freely on the site without registration. Registration is however mandatory for any use of the features offered by the site and this, by creating a user account.
The User must be at least 18 years old and be fully capable for himself and / or the person he represents if any. It makes the declaration for use of the site and its features.
The User completes his user account by entering his last name, first name, email address and his mobile number, and defines a password.
Once the user account is created, the user manages its content and modifies its data itself, password and other data as it sees fit.
The Registered User agrees to provide accurate personal information, including its identity and contact information, not to create a false identity or usurper that of a third party, and to create a single user account.
Otherwise, the Company may terminate any user account, temporarily or permanently, without prior notice and automatically incur the User’s liability for the resulting loss.
The User is obliged to update his personal information in case of modification of these. Otherwise, he assumes full responsibility to the Caregivers and the Company, consequences resulting from any inaccuracy, omission or negligence in this regard.
The Company makes available to the User and the Caregiver, its tools temporarily, these tools being only intended to allow requests / requests / questions / orders and the adequate answer to them, in the form of ‘a due care’.
The provision is made individually and does not confer any other rights of any kind to the User and the Caregiver on these tools. Any misuse, copying, counterfeiting, or any other violation of the rights of the Company on these tools will be sanctioned by the immediate and unannounced cancellation of the User Account, the Company reserving the right to take any other action necessary for the safewarding and defending its interests.
The Site does not provide any warranty on these tools, including performance and / or effectiveness.
Equipment (computer, software, telecommunications, etc.) allowing online access to the site and its features are the sole responsibility of the User and the Caregiver.
The User and the Caregiver must have equipment, software and settings necessary for the proper functioning of the site’s features: the latest version of the Internet browser, activation of Java script functions, receipt of session cookies and acceptance of the display of windows “pop-ups”. It must also have a mobile phone and a personal e-mail address.
For full use of the Advantages offered on the Advelox © website, the User and the Caregiver must have up-to-date software. Depending on the network configuration of the User or Caregiver, the connection to the Advelox © site may not be possible.
The company does not guarantee the use of the site if the User or Caregiver uses a blocking or modifying content utility, such as a script blocker or advertisements; In this case, this function must be deactivated before using the site. These configurations are essential for the optimal use of the tools offered by the Site, and it is up to the User and Caregiver to ensure the conformity of their facilities to these technical configurations.
The company does not guarantee the use of the site in case of failure of the Internet access provider of the User and / or the Caregiver. Similarly, the use of smartphone applications subscribed by the User and / or the Caregiver directly to the application provider assumes that the latter has a smartphone and a satisfactory connection.
The company does not respond in any way to non functioning, impossibility of access, or possible bad conditions of use of the site attributable to the use of inappropriate equipment, internal malfunctions to the access provider of the User and / or the Cargiver, the congestion of the Internet network, and for other reasons outside the company and more generally of all fortuitous cases and / or force majeure.
The operation of the site and / or its functionalities may be temporarily interrupted for maintenance, updates or technical improvements, or to change the content and / or presentation. As far as possible, the company will inform the User and the Caregiver in advance of any maintenance or updating.
Access to the functions of the site is authorized on the basis of the subscription of subscriptions of different types, certain functionalities being able to be accessible only to certain types of subscriptions, and certain subscriptions being accessible only to the Users or to the subscribers or Caregivers.
The payment of the services is done on the basis of points. A certain number of points are awarded on the basis of the subscribed subscription. At any time, the User or the Caregiver may purchase additional points via the Site.
The types of subscription, the services and associated points, as well as the number of points consumed by the use of each of the services are documented on the Advelox © Site.
In the event that the user is a consumer as defined in Article 2 of these Terms, this article is applicable.
To enable the User to access the features and benefits of the Advelox © Site and the fulfilment of requests / orders sent to Caregivers, the Company is required to collect and process the following data concerning Users:
|surname, first name||
to allow to identify the user
|address (business and/or private)||
to set up an invoice after ordering Advelox services
|Id card (caregiver only)||
to verify the caregiver identity
|the mobile phone number||
to verify the identity of the user
to send notifications
to verify the identity of the user to send notifications
to allow to verify the identity of the user
to send notifications
to contact the user
to protect user access to Advelox
to allow a better identification of the user
to correctly address you
|company or organization||
to reflect your company or organisation
the data concerning the requests:
to allow caregivers and patients to exchange asynchronously (when they’re not available at the same time)
to allow users to keep a track of their exchanges
to allow Advelox to build anonymous statistics about the usage of Advelox services, if consented
note: the content, the info about the involved caregiver(s) and the evaluation will remain exclusively accessible for patients and caregivers and will not be shared with any other party
|the list of caregivers that the patient has selected||to allow the patient to visualize and manage (adding, deleting and making default) his caregivers network|
ensure the exploitation, improvement and development of technical tools to optimize the functionality of the site Advelox © and exchanges between Caregivers and Users;
to establish, update and make available online a directory of Caregivers available online;
The Website is subject to the following control authority:La Commission de la protection de la vie privée (Belgium)
Information about data security:
All data collected on the website is stored in data centres located exclusively in the European Union. The confidentiality and integrity of the data during the communication between the User / Caregiver and the Website are guaranteed by an authentication certificate and an HTTPS security protocol.
If you sign up for Advelox © services, use of the Advelox © services will allow you to be anonymously identified. This means we can see how you navigated our solution without making the connection with your personal identity. The cookies are small files stored in the user’s device that make it more enjoyable to visit, and allow him to connect to the Site.
The Website uses several cookies:
These cookies do not contain any nominative information.
The Company is held with regard to Users and Caregivers by an obligation of means.In this context, the Company makes every effort to ensure continued access to the Advelox © site and its features as offered on the Advelox © website.
However, the company does not offer any guarantee of continuity of these functionalities, their supply being able in particular to be dependent on thirds (access provider, host, energy supplier, in particular).
The responsibility of the Company can not therefore be engaged in the context of damages resulting from an impossibility of temporary or permanent access to the benefits offered by the Site. Similarly, the Company reserves the right to temporarily suspend access to the Site for reasons of maintenance, updating, or for any other reason, without prior notice from Users and Lawyers, and without entitlement to compensation.
The Site may include general medical information and hypertext links to third party sites, such as Caregivers or orders. In no event shall the Company’s liability be incurred in the event that the contents of said third-party notes and websites contravene applicable legal or regulatory provisions.
In any case, the responsibility of the Company can not be engaged if the execution of one of the obligations is prevented or delayed because of a fortuitous event or a case of absolute necessity, and in particular in case of interruption or malfunction of telecommunications or energy networks, fire, natural disaster.
Exclusion of liability of the Company in the relationship between the Caregiver and the User.
Advelox © offers a secure online computing platform and communication tools allowing Users to contact a Caregiver. The liability of the Company can not in any way be incurred because of the harmful consequences that would result from the failure to support the User’s request by the Caregivers or one of the Caregivers and the reimbursement of the latter unless application of the article 7, point 8.1, §1 of these Terms.
The Company is not party to the contract linking the Caregiver to the User. Therefore, under no circumstances will the User be able to turn against the Company and / or call it as collateral in the case of an amicable or judicial request made against or on the initiative of a Caregiver and this for any reason and in any capacity whatsoever.
The User can not under any circumstances seek the liability of the Company in the following cases:
In general, the User is responsible for backing up his data, his equipment, and his protection against any element that could damage it. The User is solely responsible for damages of any kind that he may cause to third parties when using the tools and services offered by the Site.
The User irrevocably undertakes to raise and guarantee the Company any amicable or judicial request that would be formed by another User or a Caregiver, which would result if necessary, in particular, from a breach of the User and / or the Caregiver to any of its obligations arising from these Terms, or from any breach of the laws and regulations.